A Parasuraman
2 known books
newest first
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Books
OpenLibrary works by this author.
Moving forward in service quality...
Moving forward in service quality research
Year unknown
Servqual, a multiple-item scale f...
Servqual, a multiple-item scale for measuring customer perceptions of service quality
Year unknown
A Parasuraman, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry
Fetched from OpenLibrary. Some translations may appear as separate works.