James L. Heskett

The ownership quotient

The ownership quotient

2008

Mein buntes Englisch- Bildwörterbuch

2003

The service profit chain

1997

Service Breakthroughs

1990

Managing in the service economy

1986

Marketing

1976

Business logistics; physical distribution and materials management

1973

Business logistics

Business logistics

1964

Case problems and discussion ques...

Case problems and discussion questions [for] Business logistics, management of physical supply and distribution

1964

A cultura corporativa e o desempe...

A cultura corporativa e o desempenho empresarial

Year unknown John P. Kotter and James L. Heskett

Business logistics: management of...

Business logistics: management of physical supply and distribution

Year unknown

Case problems in business logistics

Case problems in business logistics

Year unknown

Corporate Culture and Performance

Year unknown John P. Kotter and James L. Heskett

Instructor's manual for Marketing...

Instructor's manual for Marketing and student resource manual

Year unknown

Instructor's manual for The servi...

Instructor's manual for The service management course

Year unknown W. Earl Sasser, Christopher W. L. Hart, and James L. Heskett

La gestión en las empresas de servicios

Year unknown

Logistica & strategia

Logistica & strategia

Year unknown Claudio Ferrozzi, Roy D. Shapiro, and James L. Heskett

Management Von Dienstleistungsunt...

Management Von Dienstleistungsunternehmen

Year unknown

Service success

Service success

Year unknown James L. Heskett, Jeffrey F. Rayport, and Harvard Business School Publishing Corporation

The culture cycle

Year unknown

The value profit chain

Year unknown

What great service leaders know and do

Year unknown