A. Parasuraman

A conceptual model of service qua...

A conceptual model of service quality and its implications for future research.

Year unknown

A Conceptual Model of Service Qua...

A Conceptual Model of Service Quality and Its Implications for Future Research (Report No 84-106)

Year unknown

Ama Educators' Proceedings Enhanc...

Ama Educators' Proceedings Enhancing Knowledge Development in Marketing 1990 (Ama Educator's Proceedings Enhancing Knowledge Development in Marketing)

Year unknown

An Empirical examination of relat...

An Empirical examination of relationships in an extended service quality model

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I/M Marketing Research

I/M Marketing Research

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Marketing research

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Marketing Research

Marketing Research

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Marketing Research

Year unknown A. Parasuraman, Dhruv Grewal, and R. Krishnan

Marketing Research With Webcard A...

Marketing Research With Webcard And S P S S Cd-rom

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Moving forward in service quality...

Moving forward in service quality research

Year unknown

Servqual

Servqual

Year unknown

Servqual, a multiple-item scale f...

Servqual, a multiple-item scale for measuring customer perceptions of service quality

Year unknown A Parasuraman, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry

Spss Software

Year unknown

Techno-ready marketing

Year unknown

Ten lessons for improving service...

Ten lessons for improving service quality

Year unknown Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml, and Marketing Science Institute

The Nature and Determinants of Cu...

The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)

Year unknown

Understanding Literature Mla Upda...

Understanding Literature Mla Update Paperback Plus Kalaidjian Understanding Andwriting About Literature

Year unknown